Frequently Asked Questions


Payments


Bruja Baby accepts all major credit cards, Apple pay, Google pay, and Bruja Baby gift cards. Our shopping cart is powered by Square to ensure secure checkout for our customers.



Shipping


Bruja Baby ships two- three times per week. Please understand we are a two-person shipping operation and do our best to get your items to you as quickly as possible. Orders generally ship the next shipping day after your order is placed. You will receive an email when your order has been shipped with a tracking number. If you do not receive an order receipt, or shipping confirmation email please check junk, spam or promotions folder.



Returns and Exchanges


Due to COVID-19, we can not do any returns or exchanges at this time! Thank you for your understanding. Below is our general return policy:


Bruja Baby does not generally take returns or exchanges. If your item arrives broken, or have received the wrong item please email us at brujababyllc@gmail.com. However, if you feel that you need to ask for a return or exchange, there is a 4 day grace period after the item is received and we do our best to be understanding. Please note we are firm on this. Anything after that will be declined.


Other FAQ

  • What if I need to cancel my scheduled appointment?

    In the event that your appointment must be canceled, please contact us with at least 24 hours notice of your appointment time. Cancellations can be made by contacting us through email at brujababyllc@gmail.com


    If you do not cancel your appointment or do not show up for your appointment, 50% of the service appointment will be charged to the card on file.

     We are rarely able to fill last minute appointments, please value our artist time the way we value yours.

Privacy Policy

Bruja Baby ("us", "we", or "our") operates https://www.brujababy.com/ website (hereinafter referred to as the "Service").

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our service and the choices you have associated with that data. Our Privacy Policy for Bruja Baby is based on the Privacy Policy Template from Privacy Policies.

We use your data to provide and improve the service. By using the service, you agree to the collection and used of information in accordance with this policy. Unless otherwise defined in this Privacy Policy have the same meaning as in our Term and Conditions.

Types of Data Collected

Personal Data: While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but nor limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/ Postal Code, City

Cookies and Usage Data

Booking Hours

Wednesday- Saturday     10:00am -6:00pm